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Refund Policy
We aim for complete client satisfaction on every project. This page sets out how refunds are handled when something has gone wrong.
Raise it with us first
Most refund requests come from a problem that could have been fixed. If you are unhappy with the direction of the work, tell us before the project ends — revisions are included in every package and are the fastest route to a result you are happy with.
How requests are assessed
Refunds are evaluated case by case, based on the stage the work has reached and the terms agreed at project start. Work already completed and delivered, and third-party costs already incurred on your behalf — advertising spend, stock licensing, domains, hosting, printing — are not refundable.
Advertising budgets
Money paid to advertising platforms is spent by the platform, not held by us, and cannot be refunded once a campaign has run. Management fees are treated separately under the terms above.
How to request one
Contact us with your project details and the reason for the request. We will respond with an assessment and, where a refund is not appropriate, an explanation and a proposed way to put the work right.
Ready to get moving?
Tell us what you are trying to grow. Mediastryde gives you a consultation, a written scope and a timeline before you commit to anything.